AI answering service for plumbers
A burst pipe doesn't wait for business hours, and neither does the homeowner standing in water. Titan's AI front office picks up every call, tells urgent from routine, and gets the job on your board.
Qualify and Alex calls you. Play one of your plumbing customers.
- Caller
A pipe burst under my kitchen sink. Water's everywhere.
- Alex
Okay, first: do you know where your main water shutoff is? Turning it off will stop the damage.
- Caller
I think it's in the garage. Hang on... got it, it's off.
- Alex
Good work. What's your address so I can get a plumber headed your way?
- Caller
812 Maple Court.
- Alex
I've booked our on-call plumber for within the hour. You'll get a text with the details.
Example call. Your intake questions and booking rules are set for your business.
Titan Scaling installs an AI answering service for plumbing companies. It answers every call 24/7, identifies emergencies like burst pipes, sewer backups and no hot water, gathers the address and details, and books the job or alerts your on-call plumber based on your rules.
Where plumbing companies lose jobs, and how the AI covers it
Water on the floor
Emergency callers get calm help right away, including where to find the shutoff, while a plumber is booked.
Hands in a crawlspace
Your plumbers don't stop mid-job to answer. The next call is handled and scheduled.
Water heater season
No-hot-water calls are captured with tank type and age so the right parts are on the truck.
Routine work
Drain cleaning, fixtures and estimates are booked into open slots without phone tag.
What the AI asks every plumbing caller
Intake is built for your trade and your rules, so your team gets a job that's ready to run, not a message to decode:
- Leak, clog, backup, water heater or remodel
- Is water actively running, and is it shut off
- Property address and access
- Water heater type and age, when relevant
- Arrival window that works
What happens after the call
The appointment lands on your calendar with every detail attached. The customer gets a text confirmation and reminders before the visit. If they don't book on the first call, follow-up keeps going by text until they do or tell us to stop. When the job's done, they're asked for a review.
Questions from plumbers
Can an AI answering service tell a plumbing emergency from a routine call?
Yes. It asks whether water is actively leaking, whether there's a backup, and whether the water is shut off, then follows your emergency rules or books a standard appointment.
Can it give homeowners basic safety steps?
It can share simple steps you approve, such as locating the main shutoff, while it books the job. It never gives repair instructions you haven't signed off on.
What happens to calls that come in while my plumbers are on jobs?
They're answered on the first ring, qualified and booked, so the crew finishes the current job and the next one is already on the board.
Will callers know they're talking to AI?
The voice is natural and conversational, and most callers simply get helped. If someone sincerely asks, it tells them it's a virtual assistant working with your team. Honesty is built in.
Does it work with my current phone number?
Yes. You keep your business number. Calls are routed so the AI picks up when you choose: always, after hours, or when your team doesn't answer.
Other trades we serve
Where we serve plumbers
Hear your AI receptionist on a live call
Qualify in about a minute and Alex calls your phone. Play one of your customers and hear exactly what your callers would get.
- A real phone call, not a video
- Set up for your trade
- For established contractors doing $500K or more a year
Rather talk strategy first? Book a strategy call.